Game Locker Buyer Terms

Last updated: 27 August 2026

These Buyer Terms apply if you are a Buyer (see the Game Locker Marketplace Terms), together with the Game Locker Marketplace Terms.

The sale contract terms between you and the Seller are in the Conditions of Sale.

If there's any inconsistency between these Buyer Terms and the Game Locker Marketplace Terms, these Buyer Terms apply to your buying activity.

1. Buying on the Marketplace

1.1 Accounts. You can make a purchase in the Marketplace either as a guest or through a Game Locker account.

1.2 Contact details. You must ensure the contact and delivery information you give us is accurate and current. You must be based in Australia and receiving the Items in Australia.

1.3 Orders. By placing an order for any item (Item), you make a legally binding contract with the Seller of the Item, to purchase the Item from the Seller under the Conditions of Sale for the displayed price, and incorporating the relevant Item details from the listing (Order). If you purchase multiple Items from one Seller, the Order incorporates all Items. If you purchase multiple Items from multiple Sellers, a separate Order is formed between you and each Seller, for all of the Item(s) you purchase from that Seller.

1.4 Order cancellation. The Seller may cancel an Order or any Items in an Order in some circumstances under the Conditions of Sale. In addition, Game Locker may cancel the Order, acting reasonably, if it suspects fraud or misuse of the Marketplace, an obvious error in the listing price of an Item, breach of the Game Locker Marketplace Terms, or if payment cannot be processed for any reason. In those circumstances you will receive a full refund for the cancelled Item(s). If only part of an Order is cancelled, you will be contacted to confirm whether you wish to proceed with the amended Order. You may cancel the Order within 2 Business Days of being notified of its amendment (see the Game Locker Marketplace Terms), otherwise, you are taken to confirm the Order.

2. Guest Checkout

Guest checkout is only available if you're 18 or over; if you're under 18, you may only buy through an account operated by a parent or legal guardian (see clause 4.1 of the Game Locker Marketplace Terms). If you check out as a guest, you must provide a valid email address for Order confirmation and communications about your Order. Game Locker may enable the Seller to contact you via email from the Marketplace (with your actual email address masked).

3. Payment

3.1 Price. The price payable for each Item is the price shown to you at checkout, plus any displayed shipping or handling charges and GST.

3.2 Payment. You must pay for your Order through the Game Locker checkout using a valid, accepted payment method (unless you opt for In-Person Payment, where available - see Game Locker App Terms). We collect payment (other than In-Person Payment) on behalf of the Seller as the Seller's limited payment collection agent. Once you pay us, this satisfies your payment obligation to the Seller.

3.3 Payment processors. We collect payment via our third-party payment processors who directly process payments in accordance with their processing terms. Our processors may require you to comply with identity or account verification requirements as a condition of processing your payment. We are not responsible for the acts or omissions of our payment providers (unless they acted at our instruction).

4. Delivery and collection

As the default, Orders are fulfilled by delivery using tracked shipping to your nominated address. You must select an available delivery, click-and-collect or in-store pickup option at checkout. Not all options are available for all Items or all the time. Sellers will fulfil Orders using the fulfilment method you selected at checkout. For click-and-collect, you must collect Orders within the timeframe notified to you via the Marketplace. Refer to the Conditions of Sale for more detail.

5. Returns and refunds

Returns and refunds are handled under the Conditions of Sale (including the applicable Seller's returns policy shown on the relevant product listing or Seller profile (Seller Returns Policy)). For general information about returns and refunds, see the Shipping, Returns & Refunds Information.

6. Order Issues

Game Locker provides a Marketplace only. Listings are made by Sellers and when you buy, the Conditions of Sale are between you and the Seller, including the applicable Seller Returns Policy (Game Locker is not a party). If there's a problem with your Order, contact the Seller first. If you are unable to resolve your concerns with the Seller, or you suspect the Seller is in breach of the Game Locker Marketplace Terms, Conditions of Sale, Seller Returns Policy or applicable laws, you can contact Game Locker Customer Service, your own legal advisers, the Australian Competition and Consumer Commission (ACCC) or your State or Territory consumer protection agency. Game Locker will use reasonable efforts to assist you but does not guarantee that it will resolve your issue or bring about any particular outcome.